POLICIES AND PROCEDURES
Payment

  • To secure a position in the program, participants must register and pay for the program in full online. 
  • Coaches are not allowed to accept payment for the programs.
  • A notice of 1 week is needed prior to the first lesson to receive a full refund minus a $35 adiministrative fee
  • Anyone withdrawing with less than 1 weeks notice will not be eligible to receive a refund.

Missed Practices and Cancellations

  • If a participant misses a lesson, First Serve Tennis Academy LTD is not obligated to reschedule a make up lesson.
  • Unless the parent hears from First Serve Tennis, it should be assumed that the lesson is still on.
Nutrition and Attire

  • During the Spring and Summer programs participants should be prepared for all types of weather (ie sunscreen, hats, sweat shirts, gloves, rain gear etc).  Lessons will only be cancelled due to weather if the courts are unplayable
  • Snacks and water are not provided and some locations do not have water fountains. We recommend that all participants bring a water bottle to every lesson.
  • Adults must bring their own racquets but we do provide loaner racquets to juniors who do not own their own racquet.

Coaches and Locations

  • Every effort is made to provide consistent instructors, please be aware that instructors may change without notice.
  • Please be aware that there is a possibility of having to reschedule lessons. We do our best to provide sufficient notice and to accommodate people that cannot attend the rescheduled lessons.